As previously mentioned your payment is totally secure. The fourth module of the course will guide you through the booking process in detail, teaching you the entire process from welcoming guests and checking them into responding to special requests, taking payments and managing the check-out process. This gives you the ability to go back and check up on things you are unsure of at any time. QQI Level 4) ICSE OPERA PMS Proficiency All Locations Cork Dublin Galway Limerick Mayo Sligo Westmeath Preferred Date Find > There is no external examination required. Our information packed course is brimming with all the information you need to start a successful career as a hotel receptionist. Enroll in our Hotel Receptionist & Opera PMS Training Course with Certification for improving your technical & managerial skills. The course will take you around ten hours to … Accommodation Reception Services will provide you with the skills and knowledge required to check guests in and out of commercial accommodation establishments. Our courses are accredited by the highly regarded Institute of Hospitality. The Hotel School delivers Southern Cross University courses and is the only hotel school in Australia formed through a unique partnership between a public university and a global hotel investment group. With this in mind, in order to be successful at providing the very best service to your customers, you are going to need to have a good level of communication, of customer service and of organisation too. Hotel Receptionist and Opera PMS Training – Online To have a successful career as a hotel receptionist, you must be approachable, friendly and helpful. Whether you are currently working as a Hotel Receptionist, or if you’re just starting out, this course covers everything and will give you a great introduction to the hospitality industry. Hotel receptionist courses and receptionist training at the Reception Academy in London The online Hotel Reception Level 3 Course requires 80 hours to complete the course in full. Free Hospitality Courses. This course comprises sixteen modules, each focusing on different elements of hotel reception, giving you the knowledge and skills you need to be successful in your position and provide guests with the best service. If you are interested in more Administration Courses or Secretary and PA Training, please go to these links. Your Guide to Reopening a Bar or Restaurant After Lockdown. You’ll have access to the course 24 hours a day, 7 days a week for 12 months. Hotel check-ins and check-outs are extremely important responsibilities for hotel receptionists, as they are the guests’ first and last interaction with hotel staff. Just as there will always be explosive demand for high quality hotel services, there will likewise be equally strong demand for qualified and competent hotel managers. 3 weeks. Provides training in Office Administrative and Reception Front Office Skills. Learn the basics of handling the telephone in a professional manner. Identify what computer skills you are going to need to know. })(); Copyright © 2020 - All Rights Reserved - The Training Terminal LTD. What is the Importance of Revenue Management in the Hotel Industry? You will be taught theory as well as practical aspects of your profession in the hotel receptionist training and you will also be taught how to work efficiently with commonly used software. If this is the case for you then you might want to consider taking a look at our hotel receptionist course. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience. Here at The Training Terminal, we take our training courses seriously, which means that we have designed courses that provide absolutely everything that you need in order to have the right skills and knowledge to be successful in your line of work. You would like to start a career in a prestigious hotel but do not know where to start? Understand the need for a good quality property management system and how to use OPERA and so much more. We will not pass it on to third parties, START THE HOTEL RECEPTION CERTIFICATION NOW. The test, like the course, is online and can be taken a time and location of your choosing. We know that more and more people are using the web whilst they are on the move, so we have designed this Hotel Reception Level 4 Advanced Course to be fully compatible across tablet and smartphone devices. Introduction to Hotel Reception DiplomaThis course comprises sixteen modules, each focusing on different elements of hotel reception, giving you the knowledge and skills you need to be successful in your position and provide guests with the best service. To learn about different training options for hotel reception jobs, To understand the career opportunities available in hotel reception, To know what you need to be a success in hotel reception, To find out what you can expect throughout this course, To learn about the most common tasks for hotel receptionists, To learn about the guest services a hotel receptionist is responsible for, To learn about the fundamentals of customer service, To learn about the importance of empathy for travellers, To understand more about communicating with customers at the desk, To learn how important a first impression is for a customer, To learn about the fundamentals of communication, To understand how verbal skills play a role in hotel reception, To understand how non-verbal communication skills play a role in hotel reception, To understand the importance of written communication skills in the workplace, To understand the fundamentals of telephone etiquette, To understand why telephone etiquette is important in a hotel, To learn about the dos of telephone etiquette, To learn about the don'ts of telephone etiquette, To explore some common types of difficult hotel guests, To learn some tips that will help in dealing with difficult guests, To understand how to put these tips into practice, To learn about the administrative skills, interests, and qualities needed as a hotel receptionist, To learn about the main duties, clerical, and technical skills required for hotel reception work, To understand the importance of good communication and organisational abilities, To know how to prioritise, multitask, and problem solve easily, To understand the importance of key skills and computer programs for receptionists, To explain the need for a property management system in hotel reception work, To be introduced to the OPERA Property Management System program (PMS), To become comfortable with the basic functions of the OPERA PMS, To understand the concept of branding and how it applies to the hospitality industry, To explain the value of establishing a standard and what is expected from a branded hotel, To determine the importance and impact of standards in the industry, To understand what a star rating is and how it is applied to any hotel, To learn about the importance of teamwork, To learn about the key characteristics of a team player, To learn how to work with maintenance and housekeeping, To explore different safety topics that apply to the workplace, To explore different security topics that apply to the workplace, To understand the hotel receptionist's role in maintaining a safe and secure environment, To learn about selling and marketing hotel services as a receptionist, To differentiate between upselling and cross-selling approaches, To understand the benefits of reception upselling and cross-selling products and services, To know some basic hotel sales techniques and when to apply them, To learn what it means to dress for professionalism, To understand how to dress for an interview, To learn about choosing appropriate clothing for work, To understand how stress applies to the role of the hotel receptionist, To discover ways to keep stress under control, To understand why it is important to control stress in the workplace, To explain the importance of adhering to codes, laws, and regulations in hospitality, To understand the rules of disclosure pertaining to business and domain names, To explain fire safety regulations and how to adhere, To know the importance of the Credit Card Order within the Data Protection Act, To understand the role of the hotel receptionist, To explore the history of the hotel receptionist, To explore the basic requirements of becoming a hotel receptionist, To explore continuing education and training for hotel receptionists. 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