If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. They will need to return tracked as if they cannot prove return you will not have to refund.........do not refund until you have to item back. 3. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. Since eBay ordered its business sellers to extend their returns policy from 14 to 30 days last year, sellers complain that return rates have escalated and they are being penalised for complying. Ship it back. My listing said "exchange only, no cash refunds." In our 2018 Spring Seller Update, we announced that we are streamlining our returns policy options to deliver a returns experience that is consistent and competitive with the changing marketplace.. Please note that the minimum time frame for returns on eBay is 14 days. Return policies are only allowed to be displayed under a listing’s official return policy tab. If you are a private seller then your obligation is to make sure the item you sell is as described. eBay rewards offering a 30 day free returns policy with greater listing visibility meaning: Stop selling frequently returned items. Appeal eBay's decision about a return or missing item for buyers. We've chosen this because a 14-day returns period will be required when changes to UK distance selling regulations come into effect in June 2014. Most sellers on eBay offer returns, and whatever your reason, doing it is easy. All sellers on eBay, business and private, have to state a returns policy (private sellers can state that they don’t accept returns, but they’re still subject to eBay’s Money Back Guarantee). The idea is to bolster buyers' confidence beyond eBay's Money Back Guarantee. You will see this in the ‘Return policy’ drop-down menu. Learn more about the sale of goods law. If you say a pair of pants is a 32 in terms of waste size or a couch is 3 meters long and that’s exactly what I am looking for then accuracy is the name of the game. A buyer must request a return no later than 30 days after the collection date or the actual (or latest estimated) delivery date, or, if the seller's return window is longer, within the return window; The seller has 3 business days from the request to respond to the buyer with a solution. You can choose to offer one of the following return policies: No returns; 30-day buyer-paid returns; 30-day free returns; 60-day buyer-paid returns; 60-day free returns; Some product categories have unique retail standards where you’ll be able to offer variations on the returns policy options. What returns policy do you have to offer on eBay? If no response is received after 3 business days the buyer can ask eBay to step in and help. Starting May 2018, if you currently accept 14-day returns, you can change your return policy to 30-day returns. The Buyer must ship the good(s) quickly and undamaged back to the Seller. The cost of return postage may be paid by the buyer or the seller, depending on the seller's return policy and the reason for the return. Copyright © 1995-2020 eBay Inc. All Rights Reserved. Check the seller's return policy in the listing to see who is responsible for return postage costs. In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. A refund policy can either help your sales soar or it can tank them. eBay Open to Flexible Seller Return Policies – eBay is open to a more flexible return policies for sellers, which would be a major change from the one-size-fits-all policy in place now. Sold an item about 2 months ago and I get a Not as Described return request message a few days ago? As discussed in this post, having a returns policy is crucial and at the same time consider how being extra careful and paying attention to detail can reduce the number of returned items you receive. If you stated in the listing that you'll cover return postage costs, choose how you'll arrange for the item to be returned. Return requests are part of being an eBay seller, but don't offer too much too fast. Requesting a replacement item . Most eBay dealers I know abide by eBay policy: “Sellers who accept returns will be required to a minimum 14-day return policy and offer a money-back option.” ’ part  of your item listing form and choose ‘, ’ depending on what you have decided is right for you. 1. They do not have to provide a reason. eBay's goal is for customers to be completely satisfied with their purchases and return to the site to purchase more items in the future. The customer may be happy with a partial refund. Even if he'd agreed, return costs would have been your responsibility. And yes, I did win the case after using the live chat facility on ebay, {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. It is your choice to decide if the buyer may take that option, which will hurt your account, or you can play safe and accept the return now in a way that doesn't. The buyer must s end the item back within 14 days of starting a return. Buyers have been known to damage goods in order to get a refund if the seller refuses, so best to accept and get your item back in one piece to resell. Rather than creating your business policies listing by listing, you can create multiple payment, shipping, and return policies. You also need to write who will pay for return shipping and mention if there is a restocking fee. Paypal give buyers up to 180 days to return items, so probably best to accept the return. Just in the United States, Statista estimates return deliveries will cost businesses $550 billion by 2020—a 75.2% increase from four years earlier. eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. If you don't refund them, the buyer can ask eBay to step in for up to 10 business days after the refund deadline. Follow these steps to get your refund. Mandatory 30 or 60-day returns policies From August, in some categories, 14-day returns will no longer allowed – you’ll have to offer 30 or 60 day returns. 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