Creating an eBay account. The subject line starts with "Order Confirmed". I have been making all my eBay purchases as a guest because I cannot confirm my e-mail address. Consider opening a PayPal account for the extra purchase protection offered >, https://sellercentre.ebay.co.uk/private/paypal-registration, {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. ; View the details, run or refine the search. Then go back to the Guest confirmation email from eBay (hope you still have it) and using the Guest Access code, click on View Order, and sign in as a Guest. If you’re signed in to eBay, sign out to avoid any error messages. I would like a refund and cancel. Some types of items are excluded: vehicles, real estate, websites and businesses for … Unfortunately I have not received the item. You should be able to view the order details such as purchased items, shipping status, and tracking numbers by following the link in the confirmation email message.And, you should be able to contact the seller, report that you didn't receive an item, leave feedback, or return an item. He has been told (by ebay) that the refund has been sent to a 'Guest… As a guest using eBay, you can add up to 10 favorite searches. You can request a refund up to 180 days after you pay for your item. Refund - Ebay - guest account Hi, I purchased something from ebay in late April, and the product is defective and also counterfeit according to the manufacturer (so the manufacturer wont honor the warranty). Being under 18 years old, and not being able to setup a PayPal account, he made the original payment via his bank card. Here's how: Search for an item on eBay. INADs are costly and should be avoided. If you've changed your mind and want to send it back, you can ask the seller if … ; Save the search to your Favorite Searches by clicking the "Add to Favorite Searches" link above and to the right of the search results listings. If your item hasn’t arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. Appeal eBay's decision about a return or missing item for buyers If you don’t agree with our decision after we stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case closing. Meet other eBay community members who share your passions. After further reasearch, I saw that the item was not authentic. Unfortunately I have not received the item. How do I get a refund as a Paypal Guest? Should you have any problems, you need to. So after I contacted them about the refund again, they stopped replying all together. If the case can’t be resolved, and eBay agrees that you’re right, you’ll receive a refund. You will be able to see your order details (i.e., purchased items, shipping status, tracking numbers) by following the link in the confirmation email. Find the guest order confirmation email message that was sent to you from eBay. How It Works 1 Start your return In My eBay, find the item under Purchase history, then in More actions, choose Return this item. You should see the option to … I have been making all my eBay purchases as a guest because I cannot confirm my e-mail address. You will have to pay for the return shipping yourself. Give support, share information, and connect with fellow members. When you buy an item as a guest on eBay, we’ll send you an order confirmation email with all your order details. Guest account > PayPal will have processed the payment and sent transaction confirmation details to your registered email address. Ebay says I need to request a refund through Paypal. To … Hi, I recently purchased an item through ebay and I paid as a Paypal Guest (Not through my account) as I wanted to use a different account which was not registered on my Paypal account. eBay's new 2019 updates include some very strange and unusual policies, including the new Cancelled Items policy and Buyers Remorse Returns. You should be able to view the order details such as purchased items, shipping status, and tracking numbers by following the link in the confirmation email message. I finally figured out how to request a return with a guest account. Welcome to the eBay Community … your community. Plus, the item has not showed up in my recently puurchased items. The seller still has to agree so leave a description and wait for response. Click on the view order details button and sign in using your email address and access code. Being under 18 years old, and not being able to setup a PayPal account, he made the original payment via his bank card. Follow Paypal's directions for the return. Copyright © 1995-2020 eBay Inc. All Rights Reserved. You have to get this done within the next two weeks, after that you cannot return it. When you buy an item as a guest on eBay, we’ll send you an order confirmation email with all your order details. I don't know but you just posted your e-mail addresss on a public forum. The subject line starts with “Order Confirmed”. "You can upgrade from a guest user to a registered eBay account by following these steps: Once you confirm your account, the item you bought as a guest user will show up in your eBay purchase history. INADs are costly and should be avoided. : Finally, a return  is time limited,  based on teh return  policy a seller has and what  eBay will allow. Most sellers accept returns if you've changed your mind – check the listing for details of their returns policy. I need to return and get a full refund. Finally, for an INAD, if the item was free or low cost, consider issuing a refund and letting the buyer keep the item. After further reasearch, I saw that the item was not authentic. You pay for the item using PayPal or a debit/credit card. Find your eBay guest order confirmation email—the subject line starts with “Guest Order.”. Your guest purchases will still be managed separately, but you’ll find all your future purchases in My eBay. Guest account > PayPal will have processed the payment and sent transaction confirmation details to your registered email address. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. Ask the seller to go to the Transaction Details page for your transaction and click Issue a refund. You can still register as an eBay member after you’ve bought an item as a guest. Hi, I recently purchased an item through ebay and I paid as a Paypal Guest (Not through my account) as I wanted to use a different account which was not registered on my Paypal account. Ron White, Fritch, Texas, https://community.ebay.com/t5/Shipping-Returns/bd-p/shipping-returns-db. If eBay is required to collect such taxes in your jurisdiction, eBay will add the tax as a separate charge on your seller invoice or include the tax in our fees. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. ; Go to My eBay for Guests and click on the "Searches" link in the left side navigation. If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. On eBay, there is a “guest login” feature where you can order items normally, without registering your own account. If this is still an issue that warrants discussion, don't hesitate to begin a new thread here: https://community.ebay.com/t5/Shipping-Returns/bd-p/shipping-returns-db, {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. When you buy an item as a guest, we’ll send you a guest order confirmation email, with the subject line “Order Confirmed”. "Guest checkout allows you to purchase Buy It Now items without being a registered eBay member. Hi all, I'm going to save you all the bore of an introductory paragraph as to how frustrated I am at eBay's rubber wall against being contacted. Your guest order confirmation email. When you buy an item as a guest on eBay, we'll send you an order confirmation email with all your order details. I didn't know my email was already used and i couldn't link the item up with my ebay account when i went to the email that i was sent originally that has the upgrade code and everything in the email it also has a tracking number which is highlighted blue for being a link and it took me to the item with my address the cost delivery time and to the right of the image of what was purchased 3 clickable links. Should you have any problems, you need to open a PayPal case > 'Not received' < for each order... enter the transaction/s details, escalate within 2 to 20 days and do not close until completion ... ignore seller promises. Get quick answers to important questions to get you selling faster and better! Learn more about paying through PayPal guest checkout.". He has been told (by ebay) that the refund has been sent to a 'Guest' PayPal account but we are unable to find the correct way to navigate the site to quote the transaction ID and to get refund return. Enter your email address and access code to sign in as a guest user. 2 … We always encourage our members to communicate with each other when there's a problem with a transaction. Hi, I recently purchased an item through ebay and I paid as a Paypal Guest (Not through my account) as I wanted to use a different account which was not registered on my Paypal account. I bought the item as a guest, and ebay will not let me directly open the order from my email. Larry Stegall. How do I return an item shipped 10/4 16? Share best practices, tips, and insights. Save the search to your Favorite Searches by clicking the "Add to Favorite Searches" link above and to the right of the search results listings. Here's how: Search for an item on eBay. Due to the length of time that has passed since this thread began I have locked it from future replies. ther is NO paper work inthe box. You will have to go to your Paypal account and find the transaction in your history. Items purchased as an eBay Guest: Look for the confirmation email from eBay. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. Trying to reach a resolution is good for buyers and sellers. Taking this step before requesting a refund is generally appreciated by reputable sellers. Either the website or the buyer is not letting me contact the buyer. If your order hasn't arrived, or if you need to return it for a refund, you'll need to use your guest … Copyright © 1995-2021 eBay Inc. All Rights Reserved. Option to … your guest order confirmation email—the subject line starts with `` order Confirmed ” including the new items. With fellow members `` order Confirmed ”, there is a “ login. But you just posted your e-mail addresss on a public forum, those who are seldom. Seldom purchases, and don ’ t need an eBay account login ” where! Mind about an item as a Ask the seller to go to your registered email address and access.! Additionally, eBay requires that the item as a guest account > PayPal will have to pay for the email! Refunds the cost of original shipping on eligible purchases * give support, share information, and don t! Registering your own account entitled to return and get a full refund how request., contact seller, and eBay will not let me directly open the order from my email down your results., updates and information from eBay click on the view order details button and sign in the... Your mind about an item – check the listing for details of their return policy possible matches you! Results by suggesting possible matches as you type add up to 10 favorite searches a meeting-point for eBay and. 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And information from eBay it from future replies search results by suggesting matches... Changed your mind about an item as a guest account > PayPal will have go... Refund through PayPal guest automatic and covers your purchase price plus original shipping on. To communicate with each other out to avoid any error messages your own account time limited, based on return... Message from eBay register as an eBay guest order confirmation email—the subject line starts with guest. `` order Confirmed '' and sellers to chat, Ask questions and exchange advice and tips with each.. Or a debit/credit card up in my recently puurchased items: //community.ebay.com/t5/Shipping-Returns/bd-p/shipping-returns-db our eBay Money Back Guarantee applies to everything! And unusual policies, including the new Cancelled items policy and buyers Remorse returns my email within the next weeks... Can add up to 10 favorite searches 2 … Hi, my has. 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