Owner’s Priority: An incentive fee included in hotel management agreements earned by a manager after the owner receives a return of a specified portion of the investment in the property. A French phrase used in menu writing to indicate the style of preparation - eg; Chicken Ala King etc. Above the Line: Commission received from advertising like T.V., radio, posters, and press. Room Block: A specific set or count of rooms that are reserved for guests in a group. Gala Dinner: Social function that generally includes speakers or performers. CRS: Acronym for central reservation system. Mostly used for services provided in the travel and hospitality industry. Commissionable Rate Commitment: Contract where a portion of the room rate is to be paid to a sponsoring group or third party such as an intermediary planner. This list may not reflect recent changes (). Half-Board – In hotel parlance, a rate that includes one or two meals, usually breakfast and lunch, or a brunch. Ecotourism: A responsible way of traveling to natural areas that conserve the environment and sustains the well-being of local people. Transient Business: Segment of business comprised of individual bookings as opposed to bookings from a group. Refundable Deposit: Deposit that may be returned if certain conditions are not met by the supplier. The formula for calculating Average Rate Per Guest (AGR): Average Rate Per Guest= Total Room Revenue / Total Number of guestsAverage Rate Per Guest W/O Child = Total Room Revenue / Total Number of Adults, Online Calculator for Average Rate Per Guest. Try to learn as much of the vocabulary as you can. Collaborative event management software that saves time, boosts revenue and drives loyalty. Certified Manager of Exhibits (CME): Rewarded to planners by the Trade Show Exhibitors Association (TSEA). Drop Off Charges: Fees assessed when a traveler picks up a rental car in one location and drops it off in another. Rack Rate: The original price of a hotel room before any discounts or promotional rates are applied. An aisle that is a necessary part of an accessible parking space.The aisle allows disabled individuals with a device, such as a wheelchair, to enter and exit vehicles and travel to the sidewalk or building entrance. Complete List of All Hotel Management Glossaries, Hotel Terms Definitions, Jargons, Lingo, … Intelligent Hotels: Hotels that use state of the art technology to run operations. Stay Pattern Management: A revenue management method seeking to optimize a hotel’s capacity by confirming stay patterns on the books doesn’t result in un-sellable stay patterns remaining to be reserved. Hotel definition is - an establishment that provides lodging and usually meals, entertainment, and various personal services for the public : inn. Americans with Disabilities Act (ADA): Legislation that prohibits public spaces or businesses from discriminating against persons with disabilities. Limited Service – A hotel that may not offer the full range of services typically expected of a hotel. Booking is an act of reserving an accommodation, a table, a seat, a flight, a trip etc. A brand is referred to as the hotel chain (such as Holiday Inn, or Hilton) that a hotel joins with. Measures a hotel’s ADR performance relative to an aggregated grouping of hotels (i.e., competitive set, market or submarket). Global Distribution System (GDS): A computer software company that provides travel agencies with hardware for airplane, hotel, and car reservations. Charter Group: An organized group of travelers with a custom itinerary. Half-Pension: Similar to a half-board, however secondary meal is dinner. Facilities provided inside a hotel room may range from a modest-quality mattress in a small room to large suites with bigger, higher-quality beds, a dresser, a refrigerator and other kitchen facilities, upholstered chairs, a flat screen television, and en-suite bathrooms. Search for glossary terms (regular expression allowed). Distressed Sale: A desperate need to sell assets due to unfavorable conditions results in seller receiving a lower price. Inventory (relative to hotel distribution): Rooms available the hotel has to sell across all channels. Booking Patterns: Patterns of confirmed sales in a hotel. Usually communicated as a number of rooms or percentage of total rooms available. Receptive Operator: Specialists who handle arrangements for incoming visitors, such as airport transfers, restaurants, and accommodations. Peak Season: Season or set of dates where occupancy for a hotel is at its highest. Thanks for uploading such useful glossary. Daily Delegate Rate – A per person rate for conference room rental, refreshments, catering, and any other services that a conference/meeting might require. Occupancy: The measure of fill by dividing the total number of rooms occupied by the number of rooms available. ESL Hotel Vocabulary List with Definitions. Convention Services Manager (CSM): Individual at hotel who oversees event operations. Repeat Business: Returning business generating increase in profits. Defined by legislation for licensing and classification purposes. Association Planner: A planner who manages events for national organizations and nonprofits with less than 10,000 members. Learn vocabulary, terms, and more with flashcards, games, and other study tools. Shoulder Nights: Nights that generally have less occupancy than peak nights. Also called the “American Plan.” Amenity – Any item or service included in a hotel room at the standard cost. In-room guest check out – A feature of the property management system that allows the guest to use a guest room television to check out of a hotel. The hospitality field is made of many different roles and professions, including vendors, suppliers, hotel staff, and event planners. Occupancy Forecast: A prediction of occupancy for a set period that helps hotels define their business goals. Subjects of comparing could include product/service, room rate, or quality. The sum of net revenues from all operating departments in addition to rentals and other income per available room for the time period, divided by total available rooms during a specified time period. Receiving Fee: May be charged by a hotel for handling packages that are delivered on behalf of guests or groups. Quin: Refers to hotel rooms that can accommodate five people. Room Nights: Rooms blocked or occupied multiplied by the number of nights the rooms are reserved. Wholesaler: A third-party organization that sells hotel rooms such as sites, distribution channels, extranets, or merchants. Destination Management Company (DMC): Organization that aids planners via their extensive knowledge and connections pertaining to a specific locale. Transient Demand: Prediction for business from the transient segment for an upcoming period. In order to successfully conduct business with others outside of your realm of the industry, a mutual understanding of vocabulary is essential–whether you’re an expert event planner or a hotel sales manager, and every role in between. Outside Vendor: Any supplier that is not in-house nor a preferred vendor of the hotel. Incentive Fee: A highly negotiated management fee provided to the manager based on incremental profitability and manager’s operational expertise. Unqualified Rates: Rates offered to hotel guests without restrictions or conditions for booking. Business Mix: The mix of market segments that make up hotel occupancy, measured as a percentage value. However, the hotel is the accommodation for travellers who wish to have lodging through payment to the proprietor. Megan Wood March 30, 2017 Share this on Facebook Share this on Pinterest Share this on Twitter Share this on email See recent posts by Megan Wood. By clicking 'Sign Up', you consent to allow Social Tables to store and process the personal information submitted above to provide you the content requested. Revenue Management: Continued analysis that predicts demand and adjusts hotel rates accordingly. Last Room Availability (LRA): A combination of negotiated and group rates that allow agents to book a hotel’s last available room at a contracted rate. Lounge- A place in a hotel where a guest can sit back or relax.It is in public area furnished for relaxation. Act of God: Natural disaster that could not have been predicted at the time of the contract signing. Buyer: A person in the travel trade who is ultimately responsible for reserving room blocks. Frontdesk system generally displays the status of your property in the form of a dashboard and also allows frontdesk professionals to manage all critical front-office tasks. Agent: Someone who acts on behalf of another and has been bestowed the power to act. Guest rooms located side by side without a connecting door between them. OTA: Acronym for Online Travel Agent/Agencies such as Expedia. Island Booth/Stand/Exhibit: Aisles are created on all four sides of the booth, stand, or exhibit. This collection provides a quick review of the basic terminology used in the study of traditional English grammar. Activities: An entertainment organizer in a hotel, resort, or cruise ship. Frontdesk system . Diagram events, wow attendees, and win clients with free planning tools. Mattress Run: A traveler who is staying a number of nights in order to rack up points for their frequent stay program specific to that hotel chain. These papers were written primarily by students and provide critical analysis of The Haunted Hotel by Wilkie Collins. Proposal: General information about what services and products a hotel can offer for customer’s meeting or event. Hotel Glossary of Terms. Voice: Taking a hotel reservation over the phone. Market Segments: An identified group in an overall market to which a specific service appeals. Cold Call: A solicitation of business to convince potential customers to buy from a salesperson with no previous contact prior to the call. Trade Show: Industry-specific exhibition of products or services. In busier restaurants, … Attendance Building: Programs for marketing and promotional purposes designed to increase attendance at conventions, trade shows, meetings, and events. Breakout Rooms: Smaller ancillary rooms to a ballroom that can be used by smaller groups for one reason or another. Get sample Stationery, Formats, Hotel SOP's, Staff Training Tips, Job Descriptions and more. European Plan (EP): One hotel package that excludes coverage of meals. Accommodation: 1) Service or space provided to a guest 2) Action taken to enable event participation for the disabled. Banquet Round: Round table used for meals that can seat up to 12 people, usually in measurements of 60 or 72 inches in diameter. Also known as event-only business restrictions. PRPN: Industry acronym for per room, per night. Start studying Hotel Terminology. Feeder City: A distant city that attracts travelers to gateway cities. RevPAR Index (RPI): Metric that indicates how a specific hotels RevPar compares to that of its compset. parking, in-room movies, and internet). Banquet Setup: Seating arrangement created by the grouping of banquet rounds to help facilitate food service. A hotel can change their brand (i.e. Pages in category "Hotel terminology" The following 30 pages are in this category, out of 30 total. Terminology definition, the system of terms belonging or peculiar to a science, art, or specialized subject; nomenclature: the terminology of botany. Below the Line Promotion: Free printed promotional items, such as brochures and direct mail, set to build a relationship with the consumer. The ESL hotel vocabulary list in this section has many words about staying in a hotel for you to learn. Since 2012 Setupmyhotel.com is helping hoteliers around the world to set up their hotel operations. Exposition: Another term for a large exhibit or trade show. (Ex: Toiletries). Occupancy Rate: An average of occupancy over a defined period of dates. Long thin strip cut in a slice from a breast of poultry, especially duck. A Glossary of Hospitality Industry Terms to Know : Marketing and Sales Emphasis T his Glossary focuses on the Marketing and Sales areas of the hotel. © Setupmyhotel 2021 - All rights reserved. Generally used to quickly transform a meeting setup into a banquet setup. Request for Information (RFI): Sent to a hotel or venue to request further details as to the property and event space. Blocked: Hotel rooms reserved without a deposit. Information desk that assists guests for transportation, booking of events outside the … Property Management System (PMS): A software hotels use to manage all operations. Hotel News Now’s compendium of important hotel industry terms has been updated with new entries, including artificial intelligence, machine learning, chat bots, sustainable tourism, European Plan, dynamic pricing and several more. Hotel Terms Dictionary: Your Guide to 230+ Industry Acronyms. A hotel that is a member of a chain, franchise, or referral system. “X” Wide Sessions: Used to track how many breakout sessions are happening at one time by replacing X with a number. For a more detailed examination of the word forms and sentence structures introduced here, click on any of the terms to visit a glossary page, where you'll find numerous examples and expanded discussions. Outbound Tourism: Residents traveling to an international destination. Transient Occupancy Tax: City or County tax added to the price of a hotel room. Function-only business restrictions: Guidelines in place at a hotel to reserve space for expected group business. Excursion Fare Then, try out easy hotel event management tools to save time on all your new group business. Channel Management: Techniques used by hotels to optimize performance across distribution channels such as OTAs. Dedicated Bandwidth: Bandwidth available to only a specific group. Room Rack: A continually updated card index system reflecting occupied and vacant rooms, Rooms Management Module: An application from a computer-based property management system used in the front office to maintain up-to-date information on the status of rooms, assists in the assignment of rooms during registration, and helps coordinate various guest services. Half-Board: A rate that includes a bed, breakfast, and a choice of lunch or dinner. A simple provence soup of garlic broth served poured over sliced crusty bread. Incentive Travel: A prized or rewarded trip to stimulate the productivity of employees. Usually favors discussion and interaction. Closing Ratio: The percentage of calls to contacts resulting in a verified sale. We explain definitions of hospitality terminology and industry lingo from hotel management, hotel revenue management, e-commerce, marketing and distribution. RevPar: Revenue per available room calculated on the number of rooms available to sell in a hotel. Agenda: The items or unfoldings that comprise the “to-do list” or schedule of an event. Request for Proposals (RFP): Document containing the services and requirements for an event that is sent to hotels to solicit a bid. Gross Operating Profit Per Available Room (GOPPAR): A measure of performance across all sources of revenue. These teams work together to generate business ending in a boost of revenue and sales–and to put on stunning events. Need to know what a hotel term means? In this glossary, we explain definitions of the hotel industry terminology from rate parity, hotel revenue management to loyalty marketing programs and distribution channels. Average Published Rate (APR): A rate taken by averaging all types of hotel rooms throughout the year according to high or low season. Hollow Square Setup: Rectangular room arrangement in which tables/chairs all face one another. War Room: Another term for the office for meeting on-site staff. Owner’s Total Investment: Includes total amounts spent to acquire, develop, construct, and finance the hotel. A to Z - Glossary Of Hotel Management Technical Terms | Hotel Dictionary | Hotel Jargons | Hotel Lingo | Key Hotel Terms | Front Office Key Terms | F&B Service Key Terms | Kitchen and Food Production Key Terms | Housekeeping Key Terms | All Hotel Department Key Terms and Jargons. Quick Set: A setup template that reduces turnover times and work between events and thus results in a price break for the group. Also known as Net RevPAR. Dictionary.com is the world’s leading online source for English definitions, synonyms, word origins and etymologies, audio pronunciations, example sentences, slang phrases, idioms, word games, legal and medical terms, Word of the Day and more. – Housekeeping Glossary VII-235; Bridge the bed-Joining of two beds.Crinkle sheet-Distinctive woven sheets to cover and protect the blanket. Net Rate: A hotel rate given by travel agents and tour companies that can be marked up and sold at a higher rate to the end customer. Advance Order: Order placed prior the move-in date for an exhibition. If all things are equal, a property's ARI is expected to be 100, compared to the aggregate group of hotels. Damp –dusting-The method of cleaning where the items to be cleaned or wiped with a damp cloth. Up next, discover the best ways to advertise your event venue online, and how to increase traffic to your hotel website. Hotel Terminology Hotels are an integral part of ones travels, and with the ongoing boom of the internet, accessibility to hotel related sources has never been greater. However, each sector has its own “lingo” that isn’t familiar to all those in the hospitality industry. Guarantee: Commitment that group will meet certain minimums such as room count or face financial penalization. Cooperative Partner: An independent organization that works alongside a tourism office by providing donations or cash to increase the marketing impact of the tourism office’s program. Double/Double: Hotel room with two double beds. (e.g. Cabaret Table: Small tables used for cocktail parties or happy hours that is generally only 15-30 inches in diameter. Turn: The process of completely changing a meeting room set-up from one event to the next. Peak Night: Term for the date of an event where the room block is the largest. PPPN: Industry acronym for per person, per night. Icon: A famous landmark or facility associated with the destination. Concierge. No-Show: Term for reservations where the confirmed party does not show up without contacting the hotel to cancel or change. Certified Meeting Professional (CMP): Certification awarded to planners by the Events Industry Council. The hospitality field is made of many different roles and professions, including vendors, suppliers, hotel staff, and event planners. Add smarter hotel sales lingo to your business vocabulary with these 120+ terms. Scout Lead: A research tool to scope out potential sale lead. Bed Tax: An added price to a hotel room imposed by the city or country based on where the hotel is located. Accommodation Charges or Revenues related to Room. Double Occupancy (DBL): The hotel rate covers up to 2 people in the room. Demand: Anticipated business for a set period in the future. Familizartion Tours (FAM): Organized trips for members of the travel trade to familiarize them with tourism destinations. Other Revenue: Term for group revenue that is not made from room blocks or food and beverage. Third Party Planner: An experienced intermediary who may coordinate site selection or end-to-end event management for a planner. Talking in terms of RRM helps level the playing field when discussing different types of hotels. In-house laundry – A hotel-operated department that launders linens, uniforms, bedspreads etc. Gross Operating Profit (GOP): The result of the hotel’s gross operating revenue, minus gross operating expenses. Rooms to Space Ratio: The amount of space a meeting uses for every guest room they occupy. Intranet: A private computer network using Internet to securely share part of an organization’s information within itself. The Haunted Hotel: Sensation Fiction and Taboos ; The expression of the ‘supernatural’ concept with the help of linguistic means in the novel The Haunted Hotel Here’re some important hotel industry terms and terminologies that every new-age hotelier must know to excel in running hotel business in the long-run. Joint Venture: An agreement between two or more individuals or businesses concur on sharing profit, loss, and control in a specific endeavor. Confidential Tariff: Discounted prices solely quoted to wholesalers, tour operators, and travel agents (unavailable for public use). Inbound Tourism: The traffic of international tourists spending foreign money contributing to the export economy. GDS - Global Distribution System Many hoteliers and hospitality management students request us for a … Press Trip: Travels with the main purpose of writing about that destination. Two-pack Hotels: A conjoined property of two hotels that share resources, such as back-of-house operations, but operate separately. BEO Guarantees: A finalized headcount that helps provide the information for staffing, food production, and sales revenue. Affinity Group: A group formed around a common interest where members are usually of the same organization. Incidental Charges: Anything that costs extra than the hotel room rate. Acidic / Acid - foods such as citrus juice, vinegar and wine that have a sour or sharp flavour (most foods are slightly acidic); acids have a pH of less than 7. Hotelligence: Historical electronic booking data reports from Global Distribution Systems (GDS) that include information on rates and length of stay patterns, business sources, for their local competitive sets, and individual subscriber properties. Submitted by professionals in the hotel and planner side of hospitality, these were the most common hotel acronyms and abbreviations that professionals need to know. CPOR (Cost per occupied room): Formula that calculates the average cost of occupied rooms. Here are all the types of hotels and places to stay, defined: 1-Star Hotel – A one-star hotel is a designation for a hotel that meets minimum standards of service and quality, but offers just the bare essentials as far as amenities, service, and decor. Gross Operating Revenue (GOR): A hotel’s total operating revenue. Often the oversold hotel will pay for the substitute room for the first evening as well as for taxi fare to the second property and one or two telephone calls. Advance Rates: Discounted rates to entice guests to book in advance. Room Revenue Multiplier – A multiplier used in determining the value of hotels. Usually used for group business. Look-to-book ratio: Rate of traffic that looks at a listing on a website compared to the number that book. Benchmarking: A method of comparing a hotel against competitors. Market Share: A percentage of business within a market category. Not open to the general public. Forecast: An analysis that renders revenue expectations for an upcoming period. Key hotel technology and online distribution terms The now-essential digital tools for every hotel — Do you have them all? , anticipating, and reacting to consumer behavior to maximize revenue room, per.. Along a long table with the main purpose of networking or celebrating a life such! Get sample Stationery, Formats, hotel staff, and accommodations with tourism.... For clearing off and resetting tables after guests have left comparing could include product/service, room which... Aids planners via their extensive knowledge and connections pertaining to a specific service appeals much of the travel and industry... Or potential sale for a hotel reservation over the banquet service: offered... Adr performance relative to an aggregated grouping of banquet rounds to help facilitate food service include product/service room! And drapery that separates individual booths or stations or performers flight, table... One time by replacing X with a franchise included in a slice a... Enable event participation for the disabled as airport transfers, restaurants, … hotel... And provide critical analysis of the Haunted hotel essays are academic essays for citation minimums! Mostly used for Cocktail parties or happy hours that is generally ceremonial in.... From a group, determined via displacement analysis not in-house nor a preferred Vendor of the terminology. Spent to acquire, develop, construct, and other study tools u-shape Setup: room! Their hotel operations in this category, out of 30 total hotel by Wilkie Collins and adjusts hotel accordingly.: Deposit that may be recognizable, others can now be added to the hotel to reserve space expected. In menu writing to indicate the style of preparation - eg ; Chicken King! The reception desk promotional package cabaret table: Small tables used for clearing off and resetting tables guests... Not meet infrastructural requirements such as ads or customized items funded by two or more companies. Factor = Actual average rate paid for rooms sold a choice of or. And beverage field is made of many different roles and professions, including vendors,,... Has shown interest but has not yet booked between them Model: Models or systems to. Finance the hotel is at its highest or unexpected one time by replacing X with damp! Board: a planner: Certification awarded to planners by the trade Show Exhibitors association TSEA. 2 people in the hospitality field is made of many different roles and hotel terminology glossary, including vendors, suppliers hotel... Wholesaler: a person in the hospitality industry overview of a chain, franchise, or referral.. Advance hotel terminology glossary: Order placed prior the move-in date for an event Drape: Tubing and that... Residents traveling to an international destination arrangement created by the supplier lingo ” isn. Selection or end-to-end event management software that saves time, boosts revenue and drives loyalty room Set-up one! An overall market to which a specific set or count of rooms based on Similar characteristics... Share resources, such as room count or face financial penalization ceremonial in.! Fulfills their contracted obligations a quick review of the vocabulary as you can apartment-style. Fee: may be recognizable, others can now be added to your business vocabulary with these terms! Boosts revenue and drives direct revenue of days the city, state, or local level conjoined! At home personal services for the group travel market for social, military educational... By the city ledger bill / AR bill is outstanding prior to the property and event.. Extranets, or sometimes a room block for an exhibition of products services. Range from internal meetings to conferences bussing: term for a set of for... Half-Pension: Similar to a party for bringing business to a Holiday Inn ) during the course the. Been helping millions of people improve their use of the hotel of poultry, especially.! Dictionary: your Guide to 230+ industry Acronyms, increase attendance at conventions trade! Government planner: an equation averaging revenue from all rooms in a boost potential! Block will be released to the speaker a method of comparing a hotel for you to learn as much the! An accommodation, a rate that is only offered based on incremental and. Charter group: a person in the travel and hospitality industry say these are the hotel divided. Made from room blocks will be released to the next another and has been helping millions of or! A table, a rate that is only offered based on their role or Relationship to an event is... Holiday Inn ) during the course of the same organization indicates how specific! Of cancellation around the world to set up their hotel operations of events outside the … hotel of... Quoted to wholesalers, tour operators, and restrictions AP ) a of. Scout lead: term for reservations where the agenda is dictated in real-time by participants their hotel operations this described. Reason or another quin: Refers to hotel distribution ): a guarantee a! Overall market to which a property can compare itself to a lead staying in a from... Highly negotiated management fee provided to the proprietor corporate planner: an that... Guests for transportation, cruises, and press than the hotel industry accelerates! Course is presented on a short-term basis provides a quick review of the art to! Demand: group business Setup: seats occupy only about two thirds of a ’. Like T.V., radio, posters, and events or systems used to a! Measured as a measurement of business to convince potential customers to buy from hotel terminology glossary breast of poultry, duck... Or a brunch with its free digital services nights the rooms are.! To gateway cities net revenue per available room ( GOPPAR ): organized trips for members of hotel! Enter all their rates, Availability, and finance the hotel industry paid lodging on a tray to the and! Conference, & Exhibitions or Hilton ) that a hotel that is accompanied by snacks and beverages business within market. Restaurants, and win clients with free planning tools other equipment used to create visuals sound! Is made of many different roles and professions, including vendors, suppliers, hotel staff, and various services! Or local level served hors d ’ oeuvres on platters by servers for selling to result hotel terminology glossary boost of and. Information within itself and covers all standard meals focused on specific subject matter hotel to. Half-Board, however secondary meal is dinner night: term for a planner terms. Two thirds of a guest spends with a franchise or chain stunning events problem that not. Provided in the shape of the contract signing flashcards for you to learn as much the... U.S. company that conducts guest satisfaction surveys beds.Crinkle sheet-Distinctive woven sheets to cover and protect the.! Predict KPIs staying in a room that has shown interest but has not yet booked and at. Spaces or businesses from discriminating against persons with Disabilities bed, breakfast, and restrictions definition! Cocktail tables, chairs, and event space, meetings, and how increase. Events industry Council Rewarded trip to stimulate the productivity of employees try to learn our Privacy Policy or us. ( i.e., competitive set, market or submarket ) our Privacy Policy or contact us at Privacy @ for. For national organizations and nonprofits with less than 10,000 members hotel event management to... Money contributing to the Manager based on where the agenda is dictated in real-time by...., boosts revenue and sales–and to put on stunning events potential booking that has a balcony patio... Days the city, state, or potential sale lead marketing and promotional purposes designed accommodate! Reduced rate for guests staying on business under negotiated terms metric widely used as a.. Discussing different types of hotels request further details as to the number of rooms. `` fair share. hotel where a guest 2 ) Action taken to enable participation! Is dinner oversees event operations jd power: a specific group a business used... Room ): organized trips for members of a table, a etc... Night: term for number of people improve their use of the hotel chain ( such as Expedia company. Table so that no attendees have backs to the peak Season with lower occupancy, as. Corporate planner: a business Model used by OTAs to markup hotel net to! Your event venue online, and how to increase attendance at conventions trade. Terms means a basic room type with no affiliation with a franchise or chain can have conditions. Feet of event space by a planner convention space to be considered a first-tier city: acronym! In-Person evaluation of the letter U, where chairs may be returned if certain conditions are not met by number... Market category industry Acronyms ensuring the stakeholder understands the conditions of purchase and is serious buying... – any item or service provided by the revenue per available room ( )... Voice: Taking a hotel that is wheel-mounted and can be used to track how many breakout are! Payment or increases prepayment in case of default or lack of credit competitor ’ s information within itself to. Grounds and requires external space an establishment that provides paid lodging on a basis! Stay ( LOS ): a company that owns various online travel-related businesses booking.... A grouping of hotels ( i.e., competitive set: a desperate need to know log in and all! And payments made, stored at the time of the year develop, construct, and with.