Inbound Tourism: The traffic of international tourists spending foreign money contributing to the export economy. Repeat Business: Returning business generating increase in profits. Talking in terms of RRM helps level the playing field when discussing different types of hotels. Advance Rates: Discounted rates to entice guests to book in advance. Breakout Rooms: Smaller ancillary rooms to a ballroom that can be used by smaller groups for one reason or another. Banquet Captain: The party at food functions who presides over the banquet service. Occupancy Rate: An average of occupancy over a defined period of dates. Agent: Someone who acts on behalf of another and has been bestowed the power to act. For a more detailed examination of the word forms and sentence structures introduced here, click on any of the terms to visit a glossary page, where you'll find numerous examples and expanded discussions. Unqualified Rates: Rates offered to hotel guests without restrictions or conditions for booking. Here are all the types of hotels and places to stay, defined: 1-Star Hotel – A one-star hotel is a designation for a hotel that meets minimum standards of service and quality, but offers just the bare essentials as far as amenities, service, and decor. Get all the support you want for your events because we know hospitality matters. OTA: Acronym for Online Travel Agent/Agencies such as Expedia. Profits Per Available Room (ProPAR): A metric that calculates net revenue per available room. Cabaret Table: Small tables used for cocktail parties or happy hours that is generally only 15-30 inches in diameter. Guest rooms located side by side without a connecting door between them. Sales Blitz: A campaign to excite those responsible for selling to result in boost of potential business. Trade Show: Industry-specific exhibition of products or services. Also known as event-only business restrictions. “X” Wide Sessions: Used to track how many breakout sessions are happening at one time by replacing X with a number. Limited Service – A hotel that may not offer the full range of services typically expected of a hotel. services such as pool and leisure facilities will likely incur an additional charge. Learn more. JD Power: A company that conducts guest satisfaction surveys. F&B: Industry acronym for food & beverage. Also known as Revenue Management. Room Class: A grouping of rooms based on similar value characteristics. Familizartion Tours (FAM): Organized trips for members of the travel trade to familiarize them with tourism destinations. Double: Hotel room with one double bed, or sometimes a room designed to accommodate two people. Base Fee: A monthly fee agreed upon by hotel management, typically two to four percent of monthly gross revenues of the hotel, to be earned by the hotel operator. By clicking 'Sign Up', you consent to allow Social Tables to store and process the personal information submitted above to provide you the content requested. Unconstrained Demand: The demand for a hotel regardless of any capacity limitations. Before there was the word ‘hotel’ there was the word accommodation or places for travellers, which has a more extensive meaning than the word ‘hotel’. Items prepared to order as per the guest choice from the menu. Business Mix: The mix of market segments that make up hotel occupancy, measured as a percentage value. It also includes, event planning, theme parks, transportation, cruises, and more. Then there is a set of flashcards for you to download and use at home. Corporate Planner: A planner who specializes in planning large-scale events for businesses and corporations. Displacement Analysis: Series of formulas used to analyze the total value lost by guaranteeing rooms to group that might otherwise be booked by transient business. Butler Service: Guests are served hors d’oeuvres on platters by servers. Then, try out easy hotel event management tools to save time on all your new group business. Hotel Glossary of Terms. Main course is presented on a tray to the host at the table. Other Revenue: Term for group revenue that is not made from room blocks or food and beverage. Wash: Discrepancy between the group room block and the total number of rooms in the block that are actually booked. Drop Off Charges: Fees assessed when a traveler picks up a rental car in one location and drops it off in another. Qualified Rate: A rate that is only offered based on qualifications such as a corporate rate or promotional package. Proposal: General information about what services and products a hotel can offer for customer’s meeting or event. PPPN: Industry acronym for per person, per night. Common incentive offered when negotiating room blocks. U-Shape Setup: Room arrangement in the shape of the letter U, where chairs may be lined only around the outside. Seamlessly manage and optimize group sales performance across your entire portfolio. Competitive Set: A group of hotels by which a property can compare itself to a competitor’s performance as a whole. Merchant Rate: A business model used by OTAs to markup hotel net rates to sell to the public. Co-op Advertising: Promotional products such as ads or customized items funded by two or more destinations or suppliers. Double/Double: Hotel room with two double beds. Refundable Deposit: Deposit that may be returned if certain conditions are not met by the supplier. Attrition: A clause included in a hotel contract to ensure an organization fulfills their contracted obligations. thanks again Marilyn Evans June 5, 2014 4:45 AM. Audiovisual (AV): Projectors and other equipment used to create visuals and sound in presentations. Forecast: An analysis that renders revenue expectations for an upcoming period. Free Event Management Software for Planners and Properties. Learn vocabulary, terms, and more with flashcards, games, and other study tools. Rooms to Space Ratio: The amount of space a meeting uses for every guest room they occupy. Hollow Circle Setup: Circular room arrangement in which tables/chairs all face one another. A hotel that is a member of a chain, franchise, or referral system. Offsite: A company meeting or function that occurs off company grounds and requires external space. Trial Close: A technique used to close a sale by ensuring the stakeholder understands the conditions of purchase and is serious about buying. Receptive Operator: Specialists who handle arrangements for incoming visitors, such as airport transfers, restaurants, and accommodations. Refreshment Break: Period between sessions of an event that is accompanied by snacks and beverages. Press Trip: Travels with the main purpose of writing about that destination. Collaborative event management software that saves time, boosts revenue and drives loyalty. Cold Call: A solicitation of business to convince potential customers to buy from a salesperson with no previous contact prior to the call. Room Nights: Rooms blocked or occupied multiplied by the number of nights the rooms are reserved. Prospecting: A potential sale for a future event often inquired by a customer. Function-only business restrictions: Guidelines in place at a hotel to reserve space for expected group business. Apartment Hotel Accommodation in apartment-style units rather than rooms: with minimum or expanded in-suite cooking facilities. The formula for calculating Average Rate Per Guest (AGR): Average Rate Per Guest= Total Room Revenue / Total Number of guestsAverage Rate Per Guest W/O Child = Total Room Revenue / Total Number of Adults, Online Calculator for Average Rate Per Guest. Half-Pension: Similar to a half-board, however secondary meal is dinner. Social Event: An event with the primary purpose of networking or celebrating a life event such as a wedding. hotel definition: 1. a building where you pay to have a room to sleep in, and where you can sometimes eat meals: 2…. Overbooking: When more rooms are sold than are physically available to sell. The Haunted Hotel essays are academic essays for citation. Agenda: The items or unfoldings that comprise the “to-do list” or schedule of an event. Megan Wood March 30, 2017 Share this on Facebook Share this on Pinterest Share this on Twitter Share this on email See recent posts by Megan Wood. Bid-Ask Spread: The difference in amount between the ask price a buyer is willing to pay and the lowest price a seller is willing to sell. Facilities provided inside a hotel room may range from a modest-quality mattress in a small room to large suites with bigger, higher-quality beds, a dresser, a refrigerator and other kitchen facilities, upholstered chairs, a flat screen television, and en-suite bathrooms. Exact inclusions and exclusions vary depending on the country, government oversight, and star ranking scheme. Walk: Moving guests to a nearby hotel when overbooking occurs. Stay Pattern Management: A revenue management method seeking to optimize a hotel’s capacity by confirming stay patterns on the books doesn’t result in un-sellable stay patterns remaining to be reserved. Boardroom Setup: Room set that seats executives along a long table with the chief executive at the head. Many hoteliers and hospitality management students request us for a … Full-Board – In hotel parlance, a rate that includes three full meals. Information desk that assists guests for transportation, booking of events outside the … Hotel Terminology Hotels are an integral part of ones travels, and with the ongoing boom of the internet, accessibility to hotel related sources has never been greater. Also known as full pension. Quick Set: A setup template that reduces turnover times and work between events and thus results in a price break for the group. InterActiveCorp (IAC): A U.S. company that owns various online travel-related businesses. The ESL hotel vocabulary list in this section has many words about staying in a hotel for you to learn. Channel Management: Techniques used by hotels to optimize performance across distribution channels such as OTAs. Inventory (relative to hotel distribution): Rooms available the hotel has to sell across all channels. GDS - Global Distribution System Equal to the hotel’s value divided by the Revenue per Room. Shoulder Season: Time span between high and low season when a hotel’s location is not at its peak. Generally used to quickly transform a meeting setup into a banquet setup. Independent hotel – A hotel that is not associated with a franchise. These teams work together to generate business ending in a boost of revenue and sales–and to put on stunning events. Smith Travel Research (STR) Rate: A series of reports, monthly, weekly, or daily, tracking supply and demand data for the hotel industry. Amenity: Complimentary item or service provided by the hotel for guests or groups. KPI (Key Performance Indicator): Metric widely used as a measurement of business performance. Site Inspection: In-person evaluation of the hotel and event space by a planner. Banquet: Dinner for numerous people that is generally ceremonial in nature. RevPAS = Total space rental revenue / total square feet of event space. Term for popular event city that does not meet infrastructural requirements such as convention space to be considered a first-tier city. Ageing in AR - The number of days the city ledger bill / AR bill is outstanding. Pages in category "Hotel terminology" The following 30 pages are in this category, out of 30 total. Double Occupancy (DBL): The hotel rate covers up to 2 people in the room. Generally, no seats will have backs to the stage. Minimum Acceptable Rate (MAR): Lowest rate that a hotel will accept from a group, determined via displacement analysis. Affinity Group: A group formed around a common interest where members are usually of the same organization. L/O or LO– Land Only, which is the hotels term for not having any resort fee’s included, e.g. Start studying Hotel Terminology. An exhibition of products and/or services held for members of a common or related industry. Revenue Management: Continued analysis that predicts demand and adjusts hotel rates accordingly. Décor: Lighting, table sets, props, and other elements used to create an aesthetic theme for an event. Attrition Fees: Fees associated with unused rooms in a room block. Pax: Another term for number of people or passengers. Lead: Term for a potential booking that has shown interest but has not yet booked. Average Daily Rate (ADR): A metric system used in the hospitality industry to measure the average rate paid for rooms sold. Distressed Sale: A desperate need to sell assets due to unfavorable conditions results in seller receiving a lower price. PRPN: Industry acronym for per room, per night. Ecotourism: A responsible way of traveling to natural areas that conserve the environment and sustains the well-being of local people. We explain definitions of hospitality terminology and industry lingo from hotel management, hotel revenue management, e-commerce, marketing and distribution. Scout Lead: A research tool to scope out potential sale lead. Net Rate: A hotel rate given by travel agents and tour companies that can be marked up and sold at a higher rate to the end customer. F&B Minimum: Guaranteed minimum dollar amount that a group must meet to secure their booking. Voice: Taking a hotel reservation over the phone. Benchmarking: A method of comparing a hotel against competitors. The Haunted Hotel: Sensation Fiction and Taboos ; The expression of the ‘supernatural’ concept with the help of linguistic means in the novel The Haunted Hotel Better understand the key terms and metrics used in the hotel, accommodations and tourism industries. Forecasting Model: Models or systems used to predict KPIs. CRM (Customer Relationship Management): System used to track customer information and leads for a business. Excursion Fare Incentive Fee: A highly negotiated management fee provided to the manager based on incremental profitability and manager’s operational expertise. 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