As the leading authority on virtual dental front office training, Laura helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching. See you around and happy Hoteliering. It is the first point of interaction between the hotel and the guests. Front office staffers typically have the most direct contact with clients. Your front-desk staff answers phones, checks in (and out) patients, books appointments and processes paperwork, just to name a few tasks. Every new employee should start with our dental receptionist training courses. Diffuse angry patients. OTA – Online Travel Agency - Definition / Meaning, 6 Stages of The Guest Check–In Procedure [With Flowchart], Types of Common Guest Complaints in Hotels, Different Booking Source Of Hotel Reservation with Examples, Security - Handling Suspicious Items and Packages in Hotels, HR - Sample Reference Check Questions For Recruiting Hotel Staff, Security - Types of Emergency Situations Encountered in Hotels, Store - Inventory Stock Check Policy for Hotels, 10 Types of Trolley Used in Food and Beverage Service, Room Service / In-Room Dining Department Layout or Design, Types of Spoons and Knives Used For Food & Beverage (F&B) Service, Main Factors To Consider While Menu Planning, Must Have Menu Knowledge for Food and Beverage (F&B) Service Staff, SOP - Engineering - Different Modes For Starting Diesel Generator (DG) Set, SOP - Concierge / Bell Desk - Left Luggage procedure, SOP - Front Office - Open in room Safe/Locker On Request, SOP - Front Office - Generating Reports [Routine Report, Emergency Reports], Housekeeping - Introduction, Definition, Role, Responsibilities and Layout, Room Status Cycle (Diagram) In Housekeeping | Hotels, Room Status Codes For Housekeeping Department, Types of Window Curtains / Window Treatments For Hotels, Front Office - Guest Dispute / Allowance Voucher Format, Front Office - Welcome Letter All Inclusive Package, Concierge - Excursion Request Form Sample, Front Office - VIP Amenities Request Order Form, 21 Tips for Upselling Guest Rooms in Hotel Front office, 23 Room Types or Types of Room in Hotels | Resorts, 41 Etiquettes and Manners for Hotel Staff / Front Office Staffs, 6 Stages Of Reservation Process in Hotel [With Flowchart], Advantages and Disadvantages of Overbooking in Hotels | Resorts, Advantages of using Passport scanners or ID Scanners in hotels, Building Telephone Skills for hotel staff, Daily Task List - Front Office Assistant - Afternoon Shift, Daily Task List - Front Office Assistant - General Shift, Daily Task List - Front Office Assistant - Morning Shift, Daily Task List - Front Office Assistant - Night Shift, Daily Task List - Telephone Operator - General Shift, Daily Task List - Telephone Operator - Morning Shift, Daily Tasks list / Checklist - Bell Desk - All Shifts, Daily Tasks list / Checklist - Concierge - Afternoon Shift, Daily Tasks list / Checklist - Concierge - General / Middle Shift, Daily Tasks list / Checklist - Concierge - Morning Shift, Daily Tasks list / Shift Checklist - Club Floor / Executive Floor, FO Formula - (PAR) Potential Average Single Rate & Double Rate Calculator, FO Formula - Average Guest Per Room (APR) Calculator, FO Formula - Average Rate Per Guest (AGR) Calculator. 5. 36 Modules. Yes, Please! Get inspired with cool new infographics for your favorite Office apps. Front Office - VIP Amenities Request Order Form Since 2012 Setupmyhotel.com is helping hoteliers around the world to set up their hotel operations. Cheat sheets. Train your front-desk staff to immediately greet patients who walk in the front door, even if they’re in the middle of something. 2. Cement your front desk training with a service agreement that serves as a binding contract that will be taken seriously during the front desk training period. Upholding patient privacy isn’t just a matter of common courtesy; it’s a legal issue with a hefty fine if violated. Learn more about Laura’s approach and how to book her for your next event. Which level is right for me? They’re the first people your patients speak to when they call and the first faces your patients see when they walk through your doors. Share; Like; Download ... Shaheed Premji, Front Office Manager at Serena Hotels. Unfortunately, they’re also often the reason patients leave your practice. The Diploma in Front Office Management is aimed at those actively pursuing employment in front office operations management to gain essential skills and to help busy working administration professionals to develop their administration skills and hence their progression options within business. 2. Front Office The Dentrix Front Office Track includes courses and tests that develop your team’s ability create and maintain detailed patient and family records, schedule appointments, manage patient correspondence, and coordinate continuing care. Prepare Front Desk Training & a Service Agreement. These operations involve activities such as − Determining the type of guest (fresh/repeat) by checking the database. This front desk training course can help you and your organization today! Please try again with diffrent email address. Have employees do role play to practice proper HIPPA compliance and then constructively critique one another. A good incentive program for reservations and front office team offered by the hotel management helps to successfully motivate staff in upselling guest rooms. Modules Document your expectations. Front Office - VIP Amenities Request Order Form Since 2012 Setupmyhotel.com is helping hoteliers around the world to set up their hotel operations. Before the staffs start to work, although some might only be simple tasks if this the!, Job Descriptions and more we are sure that you will find them valuable! Well as your face with angry patients & SEO Assessment | Online reputation Assessment | Social Assessment... Hill Publishers, new Delhi the world to set up their hotel operations any browser these. Hoteliers around the world to set up their hotel operations productive in office from any with. Should hold the front-desk staff should be especially well-versed in what to do jobs. 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