Almost 26 million packages were stolen in 2017.¹. They will not reimburse. Sometimes packages get lost. Now you can add one more concern to that list: receiving Amazon packages you didn’t order. Sold by amazon, shipped by amazon (AMZL). Amazon lets you track your shipments online or through their app. this is how i would tell her. I’ve worked in Amazon for almost 2 years and we faced a similar problem with one of our customer, the thing with amazon is that it is the “Most Customer Centric company” in the world. ""I am sorry your package was stolen. But let’s face it—most of the time if you’re searching for a missing package it’s because someone swiped it from your doorstep.. Amazon and other retailers are constantly working to make it ridiculously convenient to do our shopping online, but more online shopping means more opportunity for our purchases to be lost or even stolen. The issue is that unless you require signature, a carrier can leave the package at someone’s doorstep and because it is “delivered” it is not longer their issue. Did you get an Amazon package that said it was "delivered" but you didn't get it? Your package could get lost or stolen, or arrive far later than you anticipated. It was ordered under my … They’ll not only buy items with your stolen credit card number, ... except that someone signed and accepted the package (an $8k men's watch) without my knowledge. A few years ago, the company rolled out with a new feature. I would tell he exactly that. as you know it was delivered…my responsibility ends when you acknowledge delivery so if after you acknowledged its delivery someone stole it…that is a police matter. The carrier will take a photo of your package … I contacted Amazon, and they actually told me that my air conditioner hadn’t been delivered yet, despite the tracking, and that I could expect it the next day. Unfortunately, if the stolen package was sent by a friend or family member, you may have little chance of recovering your stolen goods, in which case you’ll have to file a theft report. But you don’t have to be helpless when porch pirates strike. Having your Amazon package lost or stolen can be a real nightmare but figuring out what went wrong and how to correct it doesn’t have to be. 5. File a Theft Report. What we do in this situation is tell them that we will file a stolen package claim with USPS (our shipper) and will also need to file a police report. Consumer Law (I'm in LA, California if that matters): I bought an irobot roomba, total was $689. At the same time I also ordered cereal and oatmeal, everything got "Delivered" monday. Someone stole my $700 amazon package (sold & shipped by amazon) and amazon wont refund me. and if the package was delivered and stolen…then that would be a police matter. 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